Returns & Exchanges
Due to the perishable nature of our premium Maine lobster products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction and will provide replacements or refunds for any order that arrives damaged or compromised.
Inspect Your Delivery
Upon arrival, immediately inspect your package and ensure all seafood items are still frozen or cold to the touch.
Document Issues
If there is damage or a quality concern, take clear photos of the product and the shipping label within 24 hours of receipt.
Contact Customer Support
Email our support team with your order number and photos to initiate a claim for a refund or a replacement shipment.
Resolution Process
Our team will review your claim within 2 business days and issue a credit or schedule a new delivery at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing